Returns Policy
Returns & Refund Policy
Return Eligibility
Products may be eligible for return or exchange under the following conditions:
Request is made within 30 days of delivery
Product is unused, undamaged, and in original packaging
All accessories, manuals, and documentation are included
Proof of purchase (order confirmation or invoice) is provided
Non-Returnable Items
The following items may not be eligible for return:
Custom-built or made-to-order equipment
Special-order or sourced products
Final sale items
Products marked as non-returnable
Returns After 30 Days
In certain cases, returns may be considered beyond 30 days if:
The product is unused and in resalable condition
Manufacturer policies allow extended returns
Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect:
Notify E-IPA within 48 hours of delivery
Provide photos and order details
Our team will coordinate with the supplier and logistics partner to resolve the issue
We prioritize fast resolution, including replacement, repair, or refund where applicable.
How to Initiate a Return
To start a return:
Contact our support team with your order details
Our team will review eligibility and provide return instructions
Securely pack the item in its original packaging
Ship the product using the recommended method
⚠️ Unauthorized returns may not be accepted — approval is required before shipping.
Refunds & Exchanges
Once the returned item is received and inspected:
Approved refunds will be issued to the original payment method
Exchanges may be processed based on availability
Processing times may vary depending on supplier and payment provider
Return Shipping
Return shipping costs may apply unless the return is due to:
Damaged product
Incorrect shipment
Supplier error
In such cases, E-IPA will coordinate return logistics at no additional cost.
Supplier-Specific Policies
As a marketplace, E-IPA works with multiple manufacturers and suppliers.
Some products may be subject to supplier-specific return policies
Certain items may require manufacturer approval before return
Our team will guide you through any additional requirements.